Sunday, February 20, 2011

“Psychology: At work and home, rapt listener succeeds” plus 1 more

“Psychology: At work and home, rapt listener succeeds” plus 1 more

Psychology: At work and home, rapt listener succeeds

Posted: 20 Feb 2011 04:09 AM PST

Shortly after the hairstylist began cutting her client's hair, she received a phone call from a friend. She put the phone between her neck and shoulder, and began talking. The conversation concerned gossip and weekend plans.

Throughout the customer's appointment, the stylist shared the client's time with her friend on the phone. She finished the call just in time to collect her money.

• While dressing her child and fixing his breakfast, the young mother "networked" with several of her friends on speakerphone and also tuned in a morning TV show to catch the news. Not surprisingly, her child walked out the front door to catch the school bus without his coat or books.

• As a husband arrived home after work, he turned on a sports network on television and began sorting mail while watching his favorite team. His wife wanted to talk about her day, but, instead, she became part of a tug of war for his attention.

Whether in the workplace or at home, inattention leads to strained relationships and sends a signal to others that listening isn't a priority.

In a business setting, not listening can make customers feel ignored — and wanting to look elsewhere for their needs.

In family relationships, it can create feelings of unimportance.

Active listening means that we, the listeners, are in tune to someone's words and feelings. Listening with attention involves not only thinking about the words spoken but also interpreting and responding to what is being said.

Good listening skills are learned and need to be practiced.

Remember, it is with attention and a sense of caring that we truly reach those around us. Consider giving your undivided attention, and discover the power of meaningful personal and professional relationships.

Hap LeCrone, a Cox News Service columnist, is a clinical psychologist. Write him at 4555 Lake Shore Dr., Waco, TX 76710; or send e-mail.

hlecrone@aol.com

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